Privacy Policy
Last updated: January 26, 2026
Community Insights ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.
1. Information We Collect
A. Information You Provide
- Account information: username, email address, password (hashed)
- Chat messages and insights you submit during conversations
- Any additional emails you add to your account
B. Automatically Collected Information
- Authentication token (stored in HTTP-only cookie)
- Anonymous identifier (
anonymousId) for chat history when not logged in
- Technical data: IP address, browser type, device information, pages visited, time/date of access (server logs)
C. Cookies and Similar Technologies
See our separate Cookie Policy for details.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Authenticate users and maintain secure sessions
- Store and retrieve your conversation history and insights
- Send important notifications and service emails (verification, password reset)
- Generate anonymized insights for topic sponsors (your individual identity is not revealed)
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
- Contract – processing necessary to provide our services
- Legitimate interests – site security, fraud prevention, service improvement
- Consent – for any optional analytics cookies (if implemented in future)
4. Sharing Your Information
We do not sell your personal data.
We may share anonymized or aggregated insights with topic sponsors.
Your personal data may be shared with:
- Service providers (hosting, email delivery)
- Legal authorities if required by law
5. Data Retention
- Account data: retained while your account is active + 12 months after deletion request
- Chat history & insights: retained for the duration of the topic + 24 months after topic closure (unless you delete your history)
- Logs: retained for up to 12 months for security purposes
6. Your Rights (GDPR / CCPA / Other Laws)
You have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent (where applicable)
- Data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at: notifications@communityinsights.cloud
7. Security
We implement appropriate technical and organizational measures to protect your data (HTTPS, hashed passwords, limited access).
8. International Transfers
Your data may be processed in the United States or other countries. We use appropriate safeguards for such transfers.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children.
10. Changes to This Privacy Policy
We may update this policy. Changes will be posted here with an updated effective date.